FAQ

Question 1

How does mail-in stringing work?

Answer

Mail-in stringing is designed to be simple, safe, and fast! Step 1) Purchase throuugh the online shop Step 2) Send your heads to my address Step 3) I will string based on your specifications Step 4) Receive your order in the mail

Question 2

How is the shipping fee calculated?

Answer

The shipping fee at checkout is your return label. Rates are based on weight of total purchase - Shipping fee for 2 heads is more expensive than shipping fee for 1 head, etc. Orders will be mailed back either same-day, or day after the project is completed. If there are any delays (very rare), you will be notified well ahead of time and I will accommodate in the best way possible.

Question 3

What if I want to send multiple heads?

Answer

Simply purchase the services needed on each seperate head.

Question 4

What if I want something unique in my stringing?

Answer

In order to request something in your pocket (U-Shooters, a lot of whip, a little whip , a longer bottom string, or anything of the sort): Fill out your specifications in the "Notes" section of the selected service.

Question 5

What if I want to get my head dyed AND strung?

Answer

Simply purchase each the services needed. This includes the dye service, and the stringing option of your choosing. If you are sending 1 head to be dyed and strung - your cart should have 2 items (1 dye, and 1 stringing) If you are sending 2 heads to be dyed and strung - your cart should have 4 items (2 dyes, and 2 stringings)

Question 6

I'm local to Charlotte, NC - can I pick-up / drop-off my order?

Answer

If local to Charlotte, North Carolina you qualify for pick-up and drop-off services. This feature must be approved by Alex Poole Lacrosse prior to purchase. Send an email inquiry through the "CONTACT" page, text/call, or DM on Instagram. Once approved, simply select the "Local Pick-up" option at check out for $0.00

Question 7

I have a question that hasn't been answered.

Answer

All other inquiries should be sent directly through the "CONTACT" page.

Question 8

What benefits do I get as a player or parent with Team 24/7 Lacrosse?

Answer

Being Team 24/7's Official Stringer, I offer multiple exclusives for members of the team - go to the "TEAMS" tab to see all of the benefits you receive.

Question 9

I'm a coach, do you offer Team Orders?

Answer

Absolutely! Your entire team can be outfitted with player-specific stringing and even dyes designed for your program. Please direct all inquiries to me directly through the "CONTACT" page.

FAQ

Frequently Asked Questions