Frequently Asked Questions
How does mail-in stringing work?
Mail-in stringing is designed to be simple, safe, and fast!
How is the shipping fee calculated?
The shipping fee at checkout is your return label. Rates are based on weight of total purchase - Shipping fee for 2 heads is more expensive than shipping fee for 1 head, etc.
What if I want to send multiple heads?
Simply purchase the services needed on each seperate head.
What if I want something unique in my stringing?
In order to request something in your pocket (U-Shooters, a lot of whip, a little whip , a longer bottom string, or anything of the sort): Fill out your specifications in the "Notes" section of the selected service.
What if I want to get my head dyed AND strung?
Simply purchase each the services needed. This includes the dye service, and the stringing option of your choosing.
I'm local to Charlotte, NC - can I pick-up / drop-off my order?
If local to Charlotte, North Carolina you qualify for pick-up and drop-off services. This feature must be approved by Alex Poole Lacrosse prior to purchase.
I have a question that hasn't been answered.
All other inquiries should be sent directly through the "CONTACT" page.
What benefits do I get as a player or parent with Team 24/7 Lacrosse?
Being Team 24/7's Official Stringer, I offer multiple exclusives for members of the team - go to the "TEAMS" tab to see all of the benefits you receive.
I'm a coach, do you offer Team Orders?
Absolutely! Your entire team can be outfitted with player-specific stringing and even dyes designed for your program.