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FAQ

Frequently Asked Questions

How does mail-in stringing work?


Mail-in stringing is designed to be simple, safe, and fast! Step 1) Purchase throuugh the online shop Step 2) Send your heads to my address Step 3) I will string based on your specifications Step 4) Receive your order in the mail For full details go to: Info > How to Order




How is the shipping fee calculated?


The shipping fee at checkout is your return label - rates are based on weight of total purchase. ex) Shipping fee for 2 heads is more expensive than shipping fee for 1 head. Orders will be mailed back either same-day, or day after the project is completed. If there are any delays (very rare), you will be notified well ahead of time and I will accommodate in the best way possible.




What if I want to send multiple heads?


Simply purchase the services needed on each seperate head.




What if I want something unique in my stringing?


In order to request something in your pocket (U-Shooters, a lot of whip, a little whip , a longer bottom string, or anything of the sort): Fill out your specifications in the "Notes" section of the selected service.




What if I want to get my head dyed AND strung?


Simply purchase each the servieces needed; this includes the dye service, and the stringing option of your choosing. If you are sending 1 head to be dyed and strung - your cart should have 2 items (1 dye, and 1 stringing) If you are sending 2 heads to be dyed and strung - your cart should have 4 items (2 dyes, and 2 stringings)




I'm local to Charlotte, NC - can I pick-up / drop-off my order?


If local to Charlotte, North Carolina you qualify for pick-up and drop-off services. This feature must be approved by Alex Poole Lacrosse prior to purchase. Send an email inquiry through the "Contact" page. Once approved, simply select the "Local Pick-up" option at check out for $0.00




I have a question that hasn't been answered.


All other inquiries should be sent directly through the "Contact" page.




What benefits do I get as a player or parent with Team 24/7 Lacrosse?


Being Team 24/7's Official Stringer, I offer multiple exclusives for members of the team - some exclusives include: Cash discounts on every order Guarenteed finish times Enhanced referal rewards Local pick-up and drop-off *** be on the look out for the TEAM 24/7 MEMBER'S PORTAL coming very soon!




I'm a coach, do you offer Team Orders?


Absolutely! Your entire team can be outfitted with player-specific stringing and even dyes designed for your program. Please direct all inquiries to me directly through the "Contact" page.





Proudly customized in Charlotte, North Carolina.

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